If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Canadian Police Information Centre (CPIC) Operator, you will be responsible for helping Transit Public Safety Officers in the field with requests related to criminal backgrounds of individuals. Primary duties include: • Enter, audit, monitor, and communicate for investigative purposes all records to effectively deal with information of persons involved in criminal activity. • Communicate using a 10-Code system. • Respond to requests via radio, telephone and CPIC messages. • Interpret and provide information to Transit Public Safety Officers to ensure officer and public safety. • Facilitate information sharing to field personnel and outside agencies (such as Peace Officers, Police, RCMP, and Immigration). • Interpret and provide information to Public Safety and Enforcement Officers to ensure officer and public safety. • Enter, validate, modify and remove records on CPIC and other software systems. • Access and assess the accuracy of information to assist police agencies with serious criminal investigations across Canada. • Maintain the integrity and security of all systems used in the division.
Qualifications • A High School diploma or equivalency (e.g. GED or CAEC (Canadian Adult Education Credential)) and at least 1 year of law enforcement support experience working with violation tickets, appearance notices, warrants and release documents. • Knowledge of and/or experience with the CPIC system is required. • Intermediate proficiency with Microsoft Office (Word, Excel, Outlook and Teams). • A typing speed of 50 words per minute will be an asset. • A completed RCMP CPIC Operator Maintenance Certificate and/or CPIC Query/Narrative Course Certificate will be considered an asset. Successful candidates will be required to obtain this Certification through on site e-learning. • You have excellent communication and listening skills and the ability to effectively probe for required information, along with strong critical thinking and decision making skills.
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