Live-In Resident Manager

Responsibilities: Ensure the health, comfort and safety of our Resident Members Must live on-site Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site. Duties include scheduled office hours and on-call duties (excluding scheduled days off) Successful applicants must have a flexible schedule and be available to respond to all on-call needs outside of regular business hours On-call requirements include but are not limited to: answering calls, showing suites, responding to emergencies, attending to after-hours complaints such as noise complaints, cleaning duties, maintaining building quality standards, etc. Ensure daily communication with all site Associates Collect rent and follow up on defaults Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers Inspections of vacant and upcoming suites Lease and show suites Ensure all rental enquiries are answered within the guidelines provided Annual suite inspections Prepare and deliver bank deposits Administrative duties including processing paperwork for site and other Associates Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract Ensure proper and accurate inventory management Snow removal as required Cleaning as required Touch-up painting as required Complete all required administration for the position on a tablet Complete other tasks assigned by the Leader Experience and Educational

Requirements: 2 years Customer Service Experience preferred Post-Secondary Education is an asset Technical

Requirements: Computer experience is required with web-based programs preferred Ability to learn and adapt quickly to changing systems and new technology Familiarity with computer tablets is an asset Non-Technical

Requirements: Strong commitment to providing excellent customer service Dedicated to building better communities for all our Customers and surrounding communities Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained Excellent listening and telephone etiquette skills Exceptional problem-solving and decision-making capabilities Strong planning and organizational skills coupled with ability to multi-task and prioritize Excellent time-management skills Ability to handle sensitive and confidential matters Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding Ability to work independently (self-managed) and with other Associates in a team environment Ability to learn quickly, adapt to change and be flexible in nature Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement) Demonstrates a growth mindset, a positive attitude, enthusiasm and assertiveness Ability to spend up to eight hours walking, standing, climbing stairs, lifting Ability to maneuver or lift up to 10kg with the proper equipment