Customer Success Representative (Brilliant Harvest)

About the Role If you've worked in a B2B2C environment — selling to a business that serves its own customers — and you know that a signed deal doesn't mean adoption, this role is for you. At Brilliant Harvest, our customers are equipment dealerships. Their customers are farmers and construction equipment operators. Your job isn't just to make the dealership happy — it's to help the people inside the dealership become the ones who drive our platform forward. The goal is for dealers to not need you. You get in, build champions, create the habits and tools they need to run with it. This position is perfect for those who find greater fulfillment in empowering others to succeed independently than in being the primary point of contact.

• What You'll Do
• 🔹 Serve as a go-to resource for our dealer and farmer users — making sure they’re supported, trained, and seeing value
• 🔹 Help users adopt and expand dealerships’ use of our platform so it becomes a core part of their operations
• 🔹 Create release notes, video tutorials, and training content to drive product utilization
• 🔹 Deliver engaging product demos and onboarding sessions in person and online
• 🔹 Gather feedback from the field to inform product improvements and capturing of bugs
• 🔹 Collaborate with Product and Sales teams to ensure retention and growth within key accounts
• 🔹 Track usage metrics and build strategies to drive deeper engagement

• Who You Are
• ✅ Experience working at a farm equipment dealership, agriculture software company, or in ag-tech sales/support
• ✅ You relate to both dealers and farmers — and you get the realities of their day-to-day
• ✅ Strong communicator and natural presenter — clear, confident, and approachable
• ✅ Organized and proactive — you follow through and love seeing customers succeed
• ✅ You naturally are good at tech and are excited to help non-tech users get comfortable with it
• ✅ Confident leading the content creation of tutorials, product videos, or documentation with the support of marketing

• Why Join Us?
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• Be part of a high-performing team led by Remi Schmaltz, an entrepreneur with decades of experience launching and growing agriculture businesses.

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• Remote-first role with a flexible work environment.

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• A front-row seat to how AI is changing the way equipment dealers, farmers, and contractors work.

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• A collaborative culture that values growth, learning, and impact.

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• Competitive compensation, ESOP, and benefits.